Frequently Asked Questions (FAQs) – SENTECH GROUPS LTD

    Welcome to our FAQ page. Here you’ll find answers to common questions about orders, shipping, returns, and our products.

    1. What is SENTECH GROUPS LTD?

    SENTECH GROUPS LTD is a UK-registered company offering innovative, practical, and affordable lifestyle products designed to improve everyday living.

    2. Where are you located?

    We are based in the United Kingdom.

    Registered Address:
    28 Wharfedale Gardens
    Thornton Heath
    England, CR7 6LA
    United Kingdom

    3. How can I contact you?

    You can contact our support team anytime:

    4. How long does order processing take?

    Orders are processed within:

    • 0–1 business day

    Orders placed on weekends or public holidays will be processed on the next working day.

    5. How long does delivery take?

    Delivery usually takes:

    • 1–4 business days within the UK

    Please note that delays may occur due to courier issues or high demand periods.

    6. How much is shipping?

    • £7.99 for orders under £300
    • Free shipping for orders over £300

    Shipping costs are clearly shown at checkout.

    7. Do you provide order tracking?

    Yes, tracking information may be provided once your order has been dispatched.

    If you do not receive tracking details, please contact us.

    8. Can I change or cancel my order?

    If your order has not yet been dispatched, you may request a change or cancellation.

    Please contact us as soon as possible after placing your order.

    9. What is your return policy?

    We accept returns within:

    • 30 days of delivery

    Items must be unused and in original condition.

    10. When will I receive my refund?

    Once your return is received and inspected:

    • Refunds are processed within 7 days

    Refunds are issued to the original payment method.

    11. Who pays for return shipping?

    • Customers are responsible for return shipping costs unless the item is:
      • Faulty
      • Damaged
      • Incorrect

    12. What if I receive a damaged or wrong item?

    If your item is damaged, faulty, or incorrect:

    • Contact us immediately
    • We will offer a replacement or full refund at no extra cost

    13. Are my payments secure?

    Yes. We use secure payment gateways (such as Stripe) to ensure your payment information is protected.

    14. Do you offer international shipping?

    Currently, we ship within the United Kingdom only.

    15. Are your products genuine and high quality?

    Yes. We carefully select our products to ensure quality, reliability, and value for money.

    16. Do you comply with UK laws and regulations?

    Yes. SENTECH GROUPS LTD operates in accordance with:

    • UK Consumer Rights Act 2015
    • Consumer Contracts Regulations 2013
    • E-commerce regulations

    17. What should I do if my order is delayed?

    If your order has not arrived within the estimated timeframe:

    • Contact our support team
    • We will investigate and assist you promptly

    18. Can I return an item if I simply change my mind?

    Yes. Under UK law, you can return your item within 14 days of receiving it, and we extend this to 30 days for your convenience.

    19. How do I track my order?

    If tracking is available, you will receive a tracking link via email after dispatch.

    20. How can I stay updated about offers and new products?

    You can visit our website regularly or subscribe to updates (if available) to stay informed about new arrivals and promotions.

    Still Need Help?

    If your question is not listed here, feel free to contact us:

    Email: support@sentechgroups.co.uk
    Phone: +44 2089486172

    We’re always happy to help!