Privacy Policy – SENTECH GROUPS LTD

    At SENTECH GROUPS LTD, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK GDPR and the Data Protection Act 2018.

    1. Company Information

    Legal Name: SENTECH GROUPS LTD
    Trading Name: Sentech Groups
    Company Number: 15720115

    Registered Office:
    28 Wharfedale Gardens
    Thornton Heath
    England, CR7 6LA
    United Kingdom

    Email: support@sentechgroups.co.uk
    Phone: +44 2089486172
    Website: sentechgroups.co.uk

    2. Information We Collect

    We may collect the following types of personal data:

    a) Information You Provide

    • Name
    • Billing and shipping address
    • Email address
    • Phone number
    • Payment details (processed securely via third-party providers)

    b) Automatically Collected Data

    • IP address
    • Browser type and device information
    • Pages visited and browsing behavior

    c) Order Information

    • Products purchased
    • Order history
    • Transaction details

    3. How We Use Your Information

    We use your information to:

    • Process and deliver your orders
    • Communicate with you regarding your purchases
    • Provide customer support
    • Improve our website and services
    • Prevent fraud and ensure security
    • Comply with legal obligations

    4. Legal Basis for Processing

    Under UK GDPR, we rely on the following lawful bases:

    • Contractual necessity – to process and deliver your orders
    • Legal obligation – to comply with UK laws
    • Legitimate interests – to improve services and prevent fraud
    • Consent – for marketing communications (where applicable)

    5. Payment Security

    We use secure third-party payment providers (e.g., Stripe).

    • We do not store full payment details
    • All transactions are encrypted and processed securely

    6. Sharing Your Information

    We may share your data with:

    • Delivery partners (couriers)
    • Payment processors
    • IT and website service providers

    We only share data necessary to perform services and ensure compliance with UK GDPR.

    We do not sell your personal data.

    7. Data Retention

    We retain your personal data only as long as necessary to:

    • Fulfil orders
    • Comply with legal obligations
    • Resolve disputes

    8. Your Rights (UK GDPR)

    You have the right to:

    • Access your personal data
    • Request correction of inaccurate data
    • Request deletion of your data
    • Object to processing
    • Restrict processing
    • Data portability
    • Withdraw consent (where applicable)

    To exercise your rights, contact us at:
    support@sentechgroups.co.uk

    9. Cookies

    Our website uses cookies to:

    • Improve user experience
    • Analyse website performance
    • Enable essential website functions

    You can manage or disable cookies through your browser settings.

    10. Data Security

    We take appropriate security measures to protect your data, including:

    • Secure servers
    • Encrypted connections (SSL)
    • Restricted access to personal data

    11. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for their privacy practices.

    12. Children’s Privacy

    Our website is not intended for individuals under the age of 18. We do not knowingly collect data from children.

    13. Changes to This Policy

    We may update this Privacy Policy from time to time. Updates will be posted on this page.

    14. Contact Us

    If you have any questions about this Privacy Policy or your data:

    SENTECH GROUPS LTD
    28 Wharfedale Gardens
    Thornton Heath
    England, CR7 6LA
    United Kingdom

    Email: support@sentechgroups.co.uk
    Phone: +44 2089486172