Return & Refund Policy – SENTECH GROUPS LTD

    At SENTECH GROUPS LTD, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below and applicable UK consumer laws.

    1. Return Eligibility

    You have the right to return your order within:

    • 30 days from the date of delivery

    To be eligible for a return, items must:

    • Be unused and in original condition
    • Be returned in the original packaging
    • Include all accessories and components

    We reserve the right to refuse returns that do not meet these conditions.

    2. Your Consumer Rights (UK Customers)

    Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods.

    Additionally, under the Consumer Rights Act 2015, you are entitled to:

    • A full refund, repair, or replacement if goods are faulty, damaged, or not as described

    This policy does not affect your statutory rights.

    3. How to Request a Return

    To initiate a return, please contact us with:

    • Your order number
    • Reason for return
    • Any supporting images (if applicable)

    Contact Details:
    Email: support@sentechgroups.co.uk
    Phone: +44 2089486172

    Our support team will provide return instructions.

    4. Return Shipping

    • Customers may be responsible for return shipping costs unless:
      • The item is faulty
      • The item is damaged
      • The wrong item was sent

    We recommend using a tracked shipping service, as we are not responsible for lost returns.

    5. Refund Process

    Once your return is received and inspected:

    • Refunds will be processed within 7 days

    Refunds will be issued to the original payment method.

    You will receive confirmation once your refund has been completed.

    6. Non-Returnable Items

    The following items may not be eligible for return:

    • Used or damaged items caused by misuse
    • Items returned without original packaging
    • Personal use or hygiene-related items (if opened), where applicable

    7. Damaged, Faulty, or Incorrect Items

    If you receive a product that is:

    • Damaged
    • Faulty
    • Incorrect

    Please contact us within a reasonable time after delivery. We will:

    • Offer a replacement, or
    • Provide a full refund

    at no additional cost to you.

    8. Exchanges

    We currently do not offer direct exchanges. If you wish to replace an item:

    1. Return the original item
    2. Place a new order

    9. Late or Missing Refunds

    If you have not received your refund:

    • Check your bank account again
    • Contact your payment provider
    • Then contact us if the issue persists

    10. Contact Information

    SENTECH GROUPS LTD
    28 Wharfedale Gardens
    Thornton Heath
    England, CR7 6LA
    United Kingdom

    Phone: +44 2089486172
    Email: support@sentechgroups.co.uk
    Website: sentechgroups.co.uk