Payment Policy – SENTECH GROUPS LTD

    At SENTECH GROUPS LTD, we are committed to providing a secure, transparent, and reliable payment process for all our customers. This Payment Policy outlines how payments are processed on our website in accordance with UK regulations and Google Merchant Center requirements.

    1. Accepted Payment Methods

    We securely accept payments through:

    • Credit Cards (Visa, Mastercard, etc.)
    • Debit Cards
    • Other payment methods supported by Stripe

    All payments are processed via our trusted payment partner, Stripe, ensuring a safe and encrypted transaction experience.

    2. Payment Processing

    • Payments must be made in full at the time of purchase
    • Orders will only be processed after successful payment confirmation
    • You will receive an order confirmation email once your payment is completed

    If a payment is declined or fails, your order will not be processed.

    3. Currency

    • All prices are listed and processed in British Pounds Sterling (GBP £)

    Any currency conversion (if applicable) is handled by your payment provider.

    4. Payment Security

    We prioritize your security:

    • All transactions are encrypted using SSL (Secure Socket Layer) technology
    • Payments are processed through Stripe, a PCI-DSS compliant payment provider
    • We do not store full card details on our servers

    Your payment information remains safe and confidential at all times.

    5. Fraud Prevention

    To protect our customers and business, we may:

    • Perform security checks on transactions
    • Request additional verification if necessary
    • Cancel or refuse suspicious orders

    If your order is flagged, our support team will contact you.

    6. Billing Information

    You agree to provide:

    • Accurate billing details
    • Valid payment information

    Providing incorrect information may result in delays or order cancellation.

    7. Refunds

    • Approved refunds will be processed to the original payment method
    • Refunds are issued within 7 days after approval

    For full details, please refer to our Return & Refund Policy.

    8. Payment Disputes

    If you experience any issues with a payment:

    • Please contact us first before initiating a chargeback
    • We will work to resolve the issue quickly and fairly

    Unresolved disputes may be escalated in accordance with UK regulations.

    9. Compliance

    This Payment Policy complies with:

    • UK Consumer Rights Act 2015
    • Consumer Contracts Regulations 2013
    • Payment Card Industry Data Security Standards (PCI-DSS)

    10. Contact Information

    For any payment-related inquiries:

    SENTECH GROUPS LTD
    28 Wharfedale Gardens
    Thornton Heath
    England, CR7 6LA
    United Kingdom

    Email: support@sentechgroups.co.uk
    Phone: +44 2089486172
    Website: sentechgroups.co.uk